Reserve Bank Ombudsman highlights the ‘single window for redressal of customer complaints’ scheme
Kanwar Inder Singh/ royalpatiala.in News/ September 20,2023
The Office of Reserve Bank Ombudsman, Chandigarh conducted a Town Hall event at Patiala District of Punjab on September 20, 2023. The objective of the event was to increase financial awareness among the members of public and to educate the customers of financial sector in order to financially empower them. While speaking about the features of Reserve Bank Integrated Ombudsman Scheme, 2021 as a single window for redressal of customer complaints, the event was meant for the benefit of general public including bank account holders, pensioners, salaried persons, senior citizens, entrepreneurs, farmers, pensioners, etc.. The event was conducted in coordination with commercial banks operating in the area so as to have maximum coverage.
In the programme, the speakers explained the rights as well as responsibilities and duties of the customers of banks and non-banking financial companies. The speakers from the Reserve Bank requested the banks and non-banking financial companies to further improve the experience of customers and handle any customer service complaints with due care. It was highlighted that bankers should provide satisfactory services to their customers, including pensioners, salaried persons, senior citizens, MSMEs, etc. The Senior Officials of the banks in their addresses assured the members of public that they take any customer complaint / feedback to its right earnest to further improve their services. The event was primarily addressed by Rajeev Dwivedi, Ombudsman, Reserve Bank of India, and Vinod Jaiswal, Chief General Manager, State Bank of India.
In the event, the participants were sensitized about do’s and don’ts of safe digital banking in the form of non-sharing of OTPs, account / card details, pin, internet banking passwords, etc. The speakers urged the customers of the financial sector that they should use only the official apps, websites and call centre numbers of the service providers. Through small videos, the participants were also made aware about the common ‘modus operandi’ adopted by the fraudsters to cheat the gullible customers of financial sector. In this regard they were also requested to go through ‘BE(A)WARE’ booklet available on RBI’s website (https://www.rbi.org.in). The members of public were requested that messages on mobiles like updation of KYC details, disconnection of electricity bill, blocking of sim cards, redemption of reward points in credit cards, etc by downloading any link or otherwise should be handled with extreme care.Similarly, any message to the receivers regarding remittance of funds to overseas relatives should be acted upon only after due confirmation.
Reserve Bank Ombudsman highlights the ‘single window for redressal of customer complaints’ scheme. The participants were also informed that complaints regarding deficiency in services of banks and non-banking financial services can be filed at https://www.cms.rbi.org.in or can be sent to the Chief General Manager, Central Receipt and Processing Centre, Reserve Bank of India, Central Vista, Sector 17A, Chandigarh -160017 for examination under the Reserve Bank Integrated Ombudsman Scheme 2021.
